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Confidentiality and HIPAA

Welcome to Lucent Psych! By using our services, you agree to the following Terms and acknowledge our commitment to your privacy and the protection of your medical information.
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1. Acceptance of Terms
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These Terms of Service (“Terms”) are a legal agreement between Lucent Psych PLLC (“Lucent Psych,” “we,” “us,” or “our”) and you, the patient and user of our services (“you,” “your,” or “User”). By accessing or using our services, you confirm that you are at least 18 years old and legally competent to enter into these Terms. If you do not accept these Terms, you are not authorized to use our services. The services are only available to residents of Washington State.
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2. Services Provided
 
Our services include:
  • Telehealth Services: Psychiatric medication management and video-based telemedicine consultations.
  • Website and Digital Platforms: Access to our website at https://lucentpsych.com and related features.
  • Content and Tools: Educational resources, interactive tools, and content made available through our platforms.
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3. Privacy & Confidentiality (HIPAA)
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We value and respect your privacy. Our commitment includes:
  • Safeguarding Your Information: We are dedicated to maintaining the confidentiality of your protected health information in compliance with HIPAA and other legal requirements.
  • Use of Personal Information: Your information is used solely to provide quality care and improve our services.
  • Notice of Privacy Practices: We provide details about how your information may be used and shared in our Privacy Policy, accessible on our website.
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4. User Responsibilities
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  • Accurate Information: You agree to provide accurate and up-to-date information as needed for your care.
  • Appropriate Use: You will use our services as intended, respecting all guidelines and requirements outlined in these Terms.
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5. Limitations and Liability
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  • Service Limitations: Our services are limited to individuals located in Washington State. We do not guarantee that our services are available or appropriate for use outside this region.
  • Liability: Lucent Psych is not liable for any indirect, incidental, or consequential damages that may arise from using our services.
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6. Arbitration and Dispute Resolution
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By agreeing to these Terms, you agree to resolve all disputes through binding individual arbitration. This means you waive your right to have disputes decided by a judge or jury and to participate in class actions. You have the right to opt-out of arbitration as explained in our detailed policy.
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7. Contact Information
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For any questions or concerns regarding these Terms or our Privacy Practices, please contact us at:
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